SHIPPING POLICY

Thank you for shopping with Ellis Brothers Signature Sauces and Catering Services. We are committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Rates and Delivery Times

Shipping rates are calculated at checkout based on your location and the shipping method selected.

Delivery times may vary depending on:

Your shipping location
The shipping carrier
Weather conditions
Holiday shipping volume

Estimated delivery times provided by carriers are not guaranteed.

Shipping Locations

Ellis Brothers Signature Sauces and Catering Services currently ships orders within the United States.

At this time, we do not offer international shipping.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment.

Please allow up to 24 hours for tracking information to update after your package has been shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Ellis Brothers Signature Sauces and Catering Services is not responsible for orders shipped to incorrect addresses provided by the customer.

If you realize that you entered incorrect shipping information, please contact us immediately so we can attempt to correct the order before it ships.

Lost or Damaged Packages

If your order arrives damaged or if your package is lost during transit, please contact us within 7 days of delivery.

We may offer:

A replacement product
Store credit
Assistance with filing a carrier claim

Contact Information

If you have any questions about shipping or your order, please contact us:

Ellis Brothers Signature Sauces and Catering Services
info@ellisbrothers3.com